Returns

It is possible to return your order within 10 days of the date you received your jewels. We would like to ask you to send an email to info@js-amsterdam.com with the following information:

• Your name
• Order number
• Reason for return
• Bank account to which we can pay back your money

Please send your package including order number within 5 days after sending the return email to:
Jewels & Bubbles
P.O.Box 75417 
1070 AK Amsterdam

Please be aware that you are responsible for the return shipment including shipping costs. After we have received your return, you will receive a confirmation email and the purchase amount will be transferred back to your bank account.
 

These are our return terms and conditions:

• Returns are to be registered by email first
• This email must be send within 10 days after receiving your order
• Once received the return confirmation, the products must be send back within 5 days
• Custom made products cannot be returned
• Products that have been used or damaged may not be returned
• Products must be returned in the same packaging
• Shipping costs are at own expense, franco or rembourszendingen will not be accepted by Jewels & Bubbles

Repairs

Quality is important to us. With a 6 month warranty on each piece, all pieces purchased through our online shop Jewels & Bubbles will be repaired for free in the first 6 months, after 6 months there will be a fee depending on the kind of repair that needs to be done. Please send an email to info@js-amsterdam.com if you are in need of a repair, please include the following information:

• Name
• Order number
• Description and if possible picture of damaged piece

The repairs will be taking care of as soon as possible, the exact time depends on the type of repair. In all cases you will be informed and given an estimated time of repair.